Cancellation, Return and Refund Policy

Last updated: Sept 01, 2021

Thank you for shopping at Store Sign Express.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Store Sign Express.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Store Sign Express, accessible from
  • You, Customer means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellation and Refund

Orders can be cancelled in 24 hours of placing orders or if the production process for the order has not started yet. No Refund. Exchange Only within 14 days of receiving order.  After that we only provide customer service and warranty support services.

  • All the business sign quote requests received by Store Sign Express is considered as custom work. Store Sign Express will personally work with you throughout the entire quotation process and order process.
  • The entire process from quote request to order placement will take a minimum of 5 days.
  • Once you have received the quotation for the sign, you will need to review all the requirements, dimensions, material and price as show in the official quotation document before placing an order.
  • Once the order has been placed, you can contact us via phone or Contact us page on our website to cancel the order
  • Orders can be cancelled in 24 hours of placing orders or if the production process for the order has not started yet. This is because our production team gets started on working on your custom order so as to provide you the delivery of your sign products as soon as possible.
  • For any other issues with cancellation and refunds, Store Sign Express will handle it case by case basis.  Our mission is to have a happy customer with great support and service to our customers.
  • We advise you to please go through the quotation carefully and contact us if you have any questions before you approve the quote and make a payment.

Contact Us

If you have any questions about our Returns, Cancellation and Refunds Policy, please contact us: